FAQs
🎁 1. Do you offer gift packaging?
Yes! Our jewelry is designed to make every moment special, and we ensure that each piece arrives elegantly packaged, perfect for gifting. Whether it’s for a birthday, anniversary, or just because, your loved ones will receive a beautifully wrapped treasure, ready to be cherished. ✨
🌿 2. How should I care for my pearl and gemstone jewelry?
Pearls and gemstones are delicate treasures, and with a little love and care, they will stay radiant for years! Here are a few simple tips:
Keep them away from chemicals – Perfume, hairspray, and lotions can dull their natural luster.
Gently wipe them after wearing – A soft, dry cloth helps remove oils and keeps them shining.
Store them properly – Pearls love being worn but dislike rough surfaces—store them in a soft pouch or jewelry box to prevent scratches.
For detailed care instructions, visit our Jewelry Care Guide.
📦 3. What are your shipping options?
We ship worldwide! Shipping rates vary depending on your location and order total.
Free shipping on all orders over 100 CAD.
Orders are typically processed within 1-3 business days before dispatch.
Once your package is on its way, we’ll send you a tracking number so you can follow its journey.
Delivery times may vary due to shipping carriers, customs clearance, and other factors beyond our control, but rest assured—we’ll do our best to get your jewelry to you safely and as quickly as possible!
🌍 4. Will I have to pay customs or duties?
Customs duties and import taxes vary by country and are the customer’s responsibility. We recommend checking your local regulations before placing an order to avoid any surprises!
🔄 5. What is your return policy?
We hope you adore your new jewelry, but if something isn’t quite right, we accept returns within 14 days of receiving your order.
Items must be unworn, in original packaging, and in resellable condition.
Custom, personalized pieces, and sale items are final sale and cannot be returned.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
If you have any concerns, just reach out to us—we’ll be happy to assist you! 💌
💬 7. How can I contact customer support?
We’re always here to help! For any questions or assistance, you can reach us at t2luminawhimsy@gmail.com or visit our Contact Us page. We’ll get back to you as soon as possible!
